ICT Services

ČD - Telematika has expanded its third datacentre in Prague to include a new 240 m2 technology room with a capacity of 119 rack positions. The new datacentre has been built to a high standard of security, according to the latest trends and with round-the-clock supervision. The technology room has been designed to comply with the CONFIDENTIAL level of classification. This means that this facility meets the requirements to house the ICT technology of discriminating customers from the ranks of government, operators and large companies.

 Datacentre service parameters

  • 119 rack positions
  • Facility security designed to cater to the classification level CONFIDENTIAL
  • Built in accordance with TIER III specifications
  • ICT capacity of 630 kW
  • Connected to its own optical backbone network from several independent directions
  • Safe zone away from floodplains
  • Building is part of the critical state infrastructure
  • Easy to reach, customer parking
  • Access for authorised persons 24 hours a day
  • Continuous support from the supervision centre

 Power supply and air-conditioning

  • Each rack has a feed from two independent distribution systems
  • Each rack measured separately
  • HV connection from two directions – 1 MVA
  • UPS N+1 with total output of 700 kW
  • 2 x diesel generator – 1.5 MVA with start-up within 60 s
  • Fuel tank – 2 x 4000 L
  • Air-conditioning units N+1
  • Air-conditioning with direct evaporation system
  • Free-cooling air-conditioning

Security

  • Encrypted security passes
  • CCTV system
  • Automatic fire-extinguishing system
  • Online datacentre technology monitoring 24/7/365

The datacentre premises are used by

  • Large corporations
  • Government
  • Financial institutions
  • Telecommunications operators

 

CDT-Serverhousing

ČDT-Serverhousing service allows placement of the customer's IT technology in our data centre. This product is suitable especially for customers who need to place their technology in professional premises.

Service parameters

  • Rental of space (racks) to place IT technology)
  • Highly secure space (smart cards, CCTV, concierge service)
  • Backup uninterruptible power supply
  • Diesel power units in case of power distribution network outage
  • Air conditioning and continuous monitoring of temperature, humidity and power supply in the data center
  • Backup of air conditioning and power supply systems
  • Access of authorized persons to the data centre 24 hours a day
  • Quick and guaranteed access to the Internet via the backbone ČD - Telematika network
  • Continuous monitoring of the data centre and network
  • Contact centre available 24 hours a day, 7 days a week
  • Biometric access systems

Main benefits of ČD – Telematika data centre

  • It was built in accordance with the latest trends and according to the relevant regulations and standards
  • It is connected to its own fiber backbone "from several independent directions"
  • High accessibility and backup of all technologies

Who is the service intended for?

  • Large companies
  • Government and local government
  • Telecommunications operators

CDT-Telehousing

ČDT-Telehousing service enables customers to place their transmission technology in the premises of our company. The product is suitable for customers who already use any of our services and would like to implement an access line between their location and our network within their own infrastructure. We will provide the customer our space to place their transmission technology.

Service parameters

  • Providing space for placing the customer's own technology in ČD – Telematika premises
  • Option of the service supply by means of backup 48 V or non-backed 230 V
  • Technology available for 24 hours a day, 7 days a week
  • Technical support and assistance in troubleshooting 24 hours a day
  • Technical parameters fully meet the requirements for the technological telecommunications premises, including the access mode

Main benefits

  • Customer can realize the "last mile" from ČD – Telematika by means of their own technology
  • Flexible secure access to customer equipment
  • Large amount offered space

Who is the service intended for?

  • Telecommunications operators
  • Local Internet providers

CDT-Call Centre

The ČDT – Call centre offers comprehensive communication and customer care outsourcing via a call centre. It provides sales and technical support to end customers in telecommunications and other segments.

Customer service is delivered to the extent required by the client, with a guarantee of round-the-clock availability if necessary. Operations are in the hands of ČD - Telematika’s professionally trained staff. The ČDT – Call Centre has been devised largely with large corporations and state administration institutions in mind.

 Service parameters

  • The provision of a customer service – call centre (the processing of telephone requests and enquiries, the handling of outgoing calls)
  • The operation of information lines
  • The contacting of potential customers (pre-sales activities, the making of appointments)
  • The processing of emails and enquiries entered online, the handling of complaints
  • A helpdesk – technical support for customers, with a link to the control centre or network maintenance centre
  • The administration of contact details and data updates
  • The organisation of customer satisfaction surveys and questionnaire campaigns
  • Reporting and evaluations of the success rate of all call centre activities
  • The possibility of setting up and running a toll-free line, i.e. 800 XXX XXX

 Key benefits

  • Professional call centre services with no need to invest your own capital
  • Scaled-down staff costs
  • Greater customer retention because the requests and requirements are processed and handled to a high quality
  • Maximisation of the sales potential of the client’s products and services
  • Guaranteed availability 24 hours a day, 7 days a week
  • Compliance with standard quantitative and qualitative call centre parameters in accordance with agreed SLAs
  • 100% monitoring of incoming and outgoing calls
  • Systematic evaluations of customer feedback

CDT-Videoconferencing

This modern service is an efficient means of communication, transmitting sound and video simultaneously between two or more parties over a closed data network or the internet, regardless of where the videoconferencing rooms are situated.

Service description

  • An opportunity for communication between videoconferencing-equipped rooms and/or between endpoints with mobile technology. Once the client application has been installed, launching videoconferencing via laptops, tablets or smart phones is simple.
  • Besides videoconferencing, service provision includes the making and subsequent publication of recordings, e.g. when holding video training for staff, and, among other things, allows conference recordings to be used for other purposes.

 Main benefits:

  • Saves on travel expenses and on the time that would otherwise be spent on the road
  • Anyone linked to a videoconferencing system within reach of a data connection can be invited
  • Controlled production and presentation of recordings
  • The application can be expanded as and when needed over time
  • Videoconferencing facilities can be shared
  • Hold regular scheduled videoconferencing with a predefined list of participants, make spontaneous calls, or organise conferences
  • Cooperate more efficiently with members of staff scattered over various locations by sharing presentations and documents, and communicate face-to-face with all participants at the same time

Use

  • Remote work meetings involving several different sites at once
  • Distance training with the opportunity to respond immediately at the prompting of participants
  • Staff interviews
  • Talks and meetings for which a controlled recording needs to be made

Customer Centre

If you have any questions about the services provided, billing for services or need further information, do not hesitate to contact our Helpdesk, who will be happy to answer your questions.

Contact Us

Relevant Products and Services

Internet

The CDT-Internet service enables access to the Internet via the ČD - Telematika network

Data Services

Do you require VPN, quick optical channel connection or constant transfer capacity?