ICT Services

ČD - Telematika has expanded its third datacentre in Prague to include a new 240 m² technology room with a 119 rack position capacity. The new datacentre has been built to a high standard of security, according to the latest trends and with round-the-clock supervision. The technology room has been designed to comply with the CONFIDENTIAL level of classification. This means that this facility meets the requirements to house the ICT technology of discriminating customers from the ranks of government, operators and large companies.

Datacentre service parameters

119 rack positions
Facility security designed to cater to the CONFIDENTIAL classification level
Built in accordance with TIER III specifications
ICT capacity of 630 kW
Connected to its own optical backbone network from several independent directions
Safe zone away from floodplains
Building is part of the critical state infrastructure
Easy to reach, customer parking
Access for authorised persons 24 hours a day
Continuous support from the supervision centre

Power supply and air-conditioning

Each rack has a feed from two independent distribution systems
Each rack measured separately
HV connection from two directions – 1 MVA
UPS N+1 with total output of 700 kW
2 x diesel generator – 1.5 MVA with start-up within 60 s
Fuel tank – 2 x 4,000 l
Air-conditioning units N+1
Air-conditioning with direct evaporation system
Free-cooling air-conditioning

Security

Encrypted security passes
CCTV system
Automatic fire-extinguishing system
Online datacentre technology monitoring 24/7/365

The datacentre premises are used by

Large corporations
Government
Financial institutions
Telecommunications operators

CDT-Serverhousing

ČDT-Serverhousing service allows placement of the customer's IT technology in our data centre. This product is suitable particularly for customers who need to place their technology in professional premises.

Service parameters

Rental of space (racks) to place IT technology
Highly secure space (smart cards, CCTV, concierge service)
Backup uninterruptible power supply
Diesel power units in case of power distribution network outage
Air conditioning and continuous monitoring of temperature, humidity and power supply in the data centre
Backup of air conditioning and power supply systems
Access of authorised persons to the data centre 24 hours a day
Quick and guaranteed access to the Internet via the backbone ČD - Telematika network
Continuous monitoring of the data centre and network
Contact centre available 24 hours a day, 7 days a week
Biometric access systems

Main benefits of ČD – Telematika data centre

It was built in accordance with the latest trends and according to the relevant regulations and standards
It is connected to its own fibre backbone "from several independent directions"
High accessibility and backup of all technologies

Who is the service intended for?

Large companies
Government and local government
Telecommunications operators

CDT-Telehousing

The CDT-Telehousing service enables customers to place their transmission technology in the premises of our Company. The product is suitable for customers who already use any of our services and would like to implement an access line between their location and our network within their own infrastructure. We will provide our space to the customer to place their transmission technology.

Service parameters

Providing space for placing the customer's own technology in ČD - Telematika premises
Option of service supply by means of backup 48 V or non-backed 230 V
Technology available 24 hours a day, 7 days a week
Technical support and troubleshooting assistance 24 hours a day
Technical parameters fully meet the requirements for the technological telecommunications premises, including the access mode

Main benefits

Customer can realise the "last mile" from ČD – Telematika by means of their own technology
Flexible secure access to customer equipment
Large amount of offered space

Who is the service intended for?

Telecommunications operators
Local Internet providers

CDT-Call Centre

The ČDT - Call centre offers comprehensive communication and customer care outsourcing via a call centre. It provides sales and technical support to end customers in telecommunications and other segments.

Customer service is delivered to the extent required by the client, with a guarantee of round-the-clock availability if necessary. Operations are in the hands of ČD - Telematika’s professionally trained staff. The ČDT - Call Centre has been primarily devised with large corporations and state administration institutions in mind.

Service parameters

Provision of a customer service – call centre (the processing of telephone requests and enquiries, the handling of outgoing calls)
Operation of information lines
Contacting of potential customers (pre-sales activities, the making of appointments)
Processing of emails and enquiries entered online, the handling of complaints
A helpdesk – technical support for customers, with a link to the control centre or network maintenance centre
Administration of contact details and data updates
Organisation of customer satisfaction surveys and questionnaire campaigns
Reporting and evaluations of all call centre activity success rates
Possibility of setting up and running a toll-free line, i.e. 800 XXX XXX

Key benefits

Professional call centre services with no need to invest your own capital
Scaled-down staff costs
Greater customer retention because requests and requirements are processed and handled to a high quality
Maximisation of the sales potential of the client’s products and services
Guaranteed availability 24 hours a day, 7 days a week
Compliance with standard quantitative and qualitative call centre parameters in accordance with agreed SLAs
100% monitoring of incoming and outgoing calls
Systematic evaluations of customer feedback

CDT-Videoconferencing

This modern service is an efficient means of communication, transmitting sound and video simultaneously between two or more parties over a closed data network or the internet, regardless of where the videoconferencing rooms are situated.

Service description

An opportunity for communication between videoconferencing-equipped rooms and/or between endpoints with mobile technology. Once the client application has been installed, launching videoconferencing via laptops, tablets or smart phones is simple.
In addition to videoconferencing, service provision includes the making and subsequent publication of recordings, e.g. when holding video training for staff, and, among other things, allows conference recordings to be used for other purposes.

Main benefits:

Saves on travel expenses and on the time that would otherwise be spent on the road
Anyone linked to a videoconferencing system within reach of a data connection can be invited
Controlled production and presentation of recordings
Application can be expanded as and when needed over time
Videoconferencing facilities can be shared
Hold regular scheduled videoconferencing with a predefined list of participants, make spontaneous calls, or organise conferences
Cooperate more efficiently with members of staff scattered over various locations by sharing presentations and documents, and communicate face-to-face with all participants at the same time

Use

Remote work meetings involving several different sites at once
Distance training with the opportunity to immediately respond at the prompting of participants
Staff interviews
Talks and meetings for which a controlled recording needs to be made

Customer Centre

If you have any questions about the services provided, billing for services or need further information, do not hesitate to contact our Helpdesk, who will be happy to answer your questions.

Contacts

Contact Us

Relevant Products and Services

Internet

The CDT-Internet service enables access to the Internet via the ČD - Telematika network

Data Services

Do you require VPN, quick optical channel connection or constant transfer capacity?

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