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ICT infrastructure and service monitoring

ICT infrastructure and service monitoring constantly tracks the status of individual ICT infrastructure components and related parent services, and responds to events caused by adverse infrastructure conditions. This service is provided 24/7/365 with guaranteed SLAs. Trained and duly authorised engineers are responsible for the safety and quality of monitoring.

Service specifications

  • incoming service incidents, with an entry logged in ServiceDesk
  • evaluations of events from ICT infrastructure and service monitoring, classification, entry in ServiceDesk
  • diagnosis of and response to events from service monitoring and incidents
  • remote recovery to fix the cause of the malfunction (if possible)
  • activation of expert teams or local service response teams
  • infrastructure functionality testing following recovery and service restoration
  • reporting from ServiceDesk
  • reporting of incidents from monitoring tools for infrastructure analysis

Technological coverage of service

  • telephone networks
  • data networks
  • analogue radio networks
  • digital radio networks
  • transmission systems
  • fibre-optic and copper cable networks
  • information systems for the public
  • signalling and monitoring systems

Key benefits

  • know-how in running a network operations centre for large-scale networks
  • operating costs are transferred to the service provider
  • knowledge of implementing advanced monitoring tools delivering the correlation, deduplication and enrichment of events from an external configuration database
  • knowledge of the technology monitored
  • 24/7/365 technical support
  • SLA guarantees
  • trained and experienced engineers holding the necessary authorisation

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